Frequently Asked Questions

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Your burning questions, answered.

It’s only natural to have some burning questions before you book your trip. We’ve answered the most commonly asked ones below. This way, you can understand more about who we are, what we do and what we stand for.

I’m not sure where to go, can you help me narrow down options?

We certainly can. In fact, that’s exactly what our Global Travel Advisors are here for. They know a lot about a lot of places – and they’ll help you narrow things down according to the type of trip you’d like to take, the time of year you’d like to go, how you want to feel, you as a traveller – before pairing you with the right Travel Expert. Et voilà.

Can the experiences featured on your website be adapted or are they fixed as they are?

Just as every traveller is different, every trip we plan is different. Your travel experience will be built from the ground up by your Travel Expert. Those on our website are simply a springboard for ideas – there to provide inspiration and to give you a taste of what we can do.

As soon as you’ve had your initial conversation, your Travel Expert will begin curating a tailor-made trip based entirely around your wants, needs and dreams. It’s all about you, when you come with us.

How does the pricing on your website work?

The pricing you see on our website is based on two or more people sharing the cost of all elements of that trip – including hotels, drivers, guides, and experiences. This is just to give you a rough indication of price, and once you get in touch, we’ll quote you a more accurate costing based on your travel dates, group size, and ideal preferences. After all, everything on our website is indicative, and you can change every aspect of an example trip – or nothing, if you like what you see.

When it comes to travelling on your own, the cost for a solo trip is typically more than the amount that you see online, as you are unable to split the cost with one or more others travelling with you. Whilst there are of course some experiences and tours that are charged per person, for which you’d only be charged for yourself, some of the largest costs of an itinerary (like hotel room rates) are charged in full.

How does the pricing on your website work?

The pricing you see on our website is based on two or more people sharing the cost of all elements of that trip – including hotels, drivers, guides, and experiences. This is just to give you a rough indication of price, and once you get in touch, we’ll quote you a more accurate costing based on your travel dates, group size, and ideal preferences. After all, everything on our website is indicative, and you can change every aspect of an example trip – or nothing, if you like what you see.

When it comes to travelling on your own, the cost for a solo trip is typically more than the amount that you see online, as you are unable to split the cost with one or more others travelling with you. Whilst there are of course some experiences and tours that are charged per person, for which you’d only be charged for yourself, some of the largest costs of an itinerary (like hotel room rates) are charged in full.

Can any type of traveller book with Black Tomato? We’re a family, can you help?

Our trips are for every kind of traveller. Whether you’re planning a getaway for two, perhaps your honeymoon, a solo adventure or your annual family trip. We’ll always have you covered.

When it comes to planning travel for families specifically, our Travel Experts – many of whom are parents themselves – are as well-versed as it gets. Every family is different, and we know it can be a lot of work pleasing everyone. But rest assured, from the youngest of newborns to parents and grandparents – we’ll show you and your family the world in a way that works for you, and for you alone. We’ll even factor in your little one’s nap times and make sure their must-have snacks are waiting in your hotel room. Just ask.

Explore our family trips here or explore our Family Rider here.

Can any type of traveller book with Black Tomato? We’re a family, can you help?

Our trips are for every kind of traveller. Whether you’re planning a getaway for two, perhaps your honeymoon, a solo adventure or your annual family trip. We’ll always have you covered.

When it comes to planning travel for families specifically, our Travel Experts – many of whom are parents themselves – are as well-versed as it gets. Every family is different, and we know it can be a lot of work pleasing everyone. But rest assured, from the youngest of newborns to parents and grandparents – we’ll show you and your family the world in a way that works for you, and for you alone. We’ll even factor in your little one’s nap times and make sure their must-have snacks are waiting in your hotel room. Just ask.

Explore our family trips here or explore our Family Rider here.

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